Proactive Computer Care respects your privacy. This policy explains what information may be collected when you visit proactivecompcare.com or contact us, how that information is used, and the choices available to you.

Information you provide

When you call, email, use live chat, or submit a service request, you may provide information such as your name, email address, telephone number, city, business name, and details about the technology service you are requesting. Please do not send passwords, financial information, medical information, or other highly sensitive data through a general website message.

Information collected automatically

The website may collect standard technical information such as IP address, browser type, device type, pages visited, approximate location, referring page, and date and time of access. Cookies or similar technologies may be used for website operation, security, analytics, performance, and live-chat functionality.

How information is used

• To respond to questions and service requests
• To schedule, provide, and support requested services
• To operate, secure, diagnose, and improve the website
• To understand general website usage and performance
• To maintain business records and comply with applicable obligations

Service providers

Proactive Computer Care may use service providers that support website hosting, analytics, security, email delivery, live chat, backups, and business operations. These providers may process limited information as needed to perform their services. The website currently uses WordPress-related services, Google website tools, and Crisp live chat, among other infrastructure providers.

Information sharing

We do not sell your personal information. Information may be shared with service providers acting on our behalf, when necessary to fulfill your request, to protect the website or business, or when required by law. If a service involves a specialized partner, that relationship will be explained when appropriate.

Data retention and security

Information is retained only as reasonably needed for service delivery, business records, security, dispute resolution, or legal requirements. Reasonable administrative and technical safeguards are used, but no website, email system, or internet transmission can be guaranteed completely secure.

Your choices

You can limit optional cookies through your browser settings. You may also contact us to ask what personal information you have provided, request a correction, or request deletion where retention is not otherwise required.

External links

This website may link to other websites. Proactive Computer Care is not responsible for the privacy practices or content of external sites.

Children’s privacy

This website is intended for general business and consumer technology services and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

Policy changes

This policy may be updated as the website, services, or applicable requirements change. The effective date above will be revised when material updates are made.

Contact

For privacy questions, contact Proactive Computer Care by email at [email protected] or call 772-678-0776.